Our Return/Refund Policy

 

  • If for any reason you are not satisfied with your purchase, you may return it within 7 days to any diamdirect.net location country wide.
  • Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 7 days at any diamdirect.net Jewellers
  • Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
  • *Exchanges are not accepted at diamdirect.net.
  • diamdirect.net purchases shipped to a store may only be returned to any diamdirect.net Jewellers store location.
  • If you purchased an item from diamdirect.net and had it shipped directly to you, please send us an e-mail to stipulate your reason for return. We will then give you detailed instructions on how to return the item.
  • Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
  • Please Note:
  • Your packing slip must accompany your return.
  • All returns are subject to inspection by our Quality Assurance team before a refund is processed.
  • We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return
  • diamdirect.net is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.